Cookies policy

This portal, like most portals on the Internet, uses cookies to improve the browsing experience. of the user. Cookies personalize the services offered by the website, offering each user information that may be of interest to you, considering your use of this website. Below you will find information about what cookies are, what type of cookies this website uses, how you can disable cookies in your browser or how specifically disable the installation of third-party cookies and what happens if you disable them.

What are cookies?

Cookies are small files that some platforms, such as websites, can install on your computer, smartphone, tablet or connected television when you access them. Its functions can be very varied: store your browsing preferences, collect statistical information, allow certain technical functionalities, store and retrieve information about the browsing habits or preferences of a user or their equipment to the point, sometimes, depending on the information they contain and the way you use your equipment, if you can recognize it. A cookie is stored on a computer to personalize and facilitate user navigation as much as possible. Cookies are only associated with a user and their computer and do not provide references that allow the user's personal data to be deduced. The user can configure their browser to notify or reject the installation of cookies sent by the website.

Because they are important?

Cookies are useful for several reasons. From a technical point of view, they allow web pages to function more agilely and adapted to the user's preferences, such as storing their language or the currency of their country. In addition, they help those responsible for the websites to improve the services they offer, thanks to the statistical information they collect through them. Finally, they serve to make the advertising we show you more efficient.

How do we use cookies?

Depending on the period of time that cookies remain active, they can be:

.- Session cookies: designed to collect and store data while the user accesses a web page. They are usually used to store information that is only interesting to keep for the provision of the service requested by the user on a single occasion (for example, a list of purchased products).

.- Persistent cookies: These are a type of cookies by which the data continues to be stored in the terminal and can be accessed and processed for a defined period. They have a deletion date. They are used, for example, in the purchase or registration process to avoid having to constantly enter our data.

Depending on who is the entity that manages the equipment or domain from which the cookies are sent and processes the data obtained, we can distinguish:

.- Own cookies: These are those that are sent to the user's device managed exclusively by us for the best functioning of the site.

.- Third-party cookies: These are those that are sent to the user's device from a computer or domain that is not managed by us but by another entity, which will process the data obtained.

When you browse our website, the following cookies may be installed on your device:

.- Registration cookies: When the user enters our website and logs in, a temporary cookie is installed so that they can navigate through their user area without having to continually enter their data. This cookie will disappear when you log out.

.- Analysis cookies: These are used to study user behavior anonymously when browsing our website. This way we can know the most viewed content, the number of visitors, etc. Information that we will use to improve the browsing experience and optimize our services. They can be your own but also those of third parties.

.- Third-party advertising cookies: The objective is to optimize the exposure of advertising ads.

How can I set my preferences?

You can allow, block or delete cookies installed on your computer by configuring your internet browser options.

Below we offer links where you will find information on how you can activate your preferences in the main browsers:

.- Chrome , https://support.google.com/chrome/answer/95647?hl=es

.- Safari , https://support.apple.com/kb/ph5042?locale=en_US

.- Explorer , https://support.microsoft.com/en-us/products/windows?os=windows-7

.- Firefox , https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferences?redirectlocale=es&redirectslug=habilitar-y-deshabilitar-cookies-que-los- we-sites

What happens if cookies are disabled?

If you block or do not accept the installation of cookies, it is possible that certain services offered by our website that require your use will be disabled and, therefore, will not be available to you, so you will not be able to take full advantage of everything we offer. our websites and applications offer you. It is also possible that the quality of the website's performance may decrease.

Acceptance of cookies

If you continue browsing after having been informed about our Cookies Policy, we understand that you accept the use of cookies.

When you access this website or application for the first time, you will see a window informing you of the use of cookies and where you can consult this cookie policy. If you consent to the use of cookies, continue browsing or click on a link, it will be understood that you have consented to our cookie policy and, therefore, the installation of cookies on your computer or device.

In addition to the use of our own cookies, we allow third parties to set cookies and access them on your computer. Consent to the use of cookies from these companies is linked to browsing this website.

Terms & Conditions

1.- Purpose and generalities

These General Terms and Conditions of Contracting (hereinafter, the "General Conditions"), together with the particular conditions that may be established, regulate the conditions for purchasing products through the website www.ensojewelry.com (hereinafter, the "Website" or the "Portal"), owned by the company ENSO JEWELRY S.L (hereinafter "Enso Jewelry"), with CIF. B76593532, registered in the Mercantile Registry of Santa Cruz de Tenerife, whose fiscal address is located at C/ Guatemala 50, 35210 Telde, Las Palmas G.C.

The use of the services of the Website, as well as the acquisition of any of the offered products, implies the acceptance by the User, without any reservation, of each and every one of these General Conditions. Registering on the Portal and using the services implies that the User's data will become part of Enso Jewelry's files, and their treatment will be in accordance with what is foreseen in the Privacy Policy, which the User expressly acknowledges and accepts.

Enso Jewelry provides information about products, and offers the possibility of purchasing them through the Website. People who intend to purchase products must have the status of “Registered User” or “Guest User”, which is acquired by completing the respective registration form prior to the purchase process and following the steps that Enso Jewelry subsequently communicates through the Site. Web.

These General Conditions, together with the Legal Notice and the Privacy Policy of the Website, are the only conditions applicable to the use of the Portal and the purchase of products through it and replace any other conditions, unless previously agreed and by written between Enso Jewelry and the User. Consequently, the User who accesses the Website, registers and makes the purchase of products through the Portal accepts and is bound by the General Conditions, the Legal Notice and the Privacy Policy as they are written at the time. in which the Website is accessed.

2.- Information about the products

The photographs, graphic representations and videos related to the Enso Jewelry Products, as well as trade names, brands or distinctive signs of any kind contained on the Website, are intended to provide the most information, however, the User must take into account Note that they are not exhaustive.

Enso Jewelry reserves the right to decide, at any time, the products offered to Users through the Portal. In this way, Enso Jewelry may at any time add new products to those included in the Portal, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions that are in force at that time.

Likewise, Enso Jewelry reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the Portal.

The partial cancellation of the order does not give the right to cancel the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these General Conditions.

3.- Product purchasing system

To proceed with the purchase of the product, the registered or invited User must select the product they wish to purchase and add it to the Shopping Cart. Once the selection of products to be purchased is completed, the User must click the “Next” icon. Next, the products selected for purchase will be indicated and the User must select between sending the products to the address entered in their registration data (being able to choose between any of the addresses contained in their registration data) or collecting the order at one of the Enso Jewelry points of sale available in the screen selection. Finally, the user must click the “Buy” icon.

The User name, email address and password provided to Enso Jewelry are identifying and enabling elements to access and make purchases and are personal and non-transferable. The User name, password and email address may be modified, in which case the modified password, User name and/or email address will lose their validity.

Once the purchase process is completed, Enso Jewelry will send an email confirming receipt of the order to the email provided by the User. The order confirmation sent by Enso Jewelry will not be valid as an invoice, only as proof of purchase. Enso Jewelry will send the User the corresponding invoice within a period of less than thirty (30) days from the execution of the purchase.

4.- Product prices

The prices of the products offered through the Website include all applicable taxes. The shipping costs of the products on behalf of the buyer will be detailed and broken down in the “Shopping Cart” section of the Website.

Enso Jewelry reserves the right to modify the prices reflected on the Website at any time. The products will be invoiced at the current price reflected on the Website, at the time of order registration.

5.- Payment of products

Payment of the price of the purchased goods and the shipping costs, which will appear on the screen, can be made by credit or debit card, through the PayPal system and through other payment systems indicated at any time on the Website. .

To proceed with the payment, the User must follow the instructions that appear on the screen depending on the payment system chosen.

As an electronic payment system, Enso Jewelry is attached to the electronic commerce payment gateway. All data provided for these purposes is encrypted under the SSL (Secure Socket Layers) protocol to guarantee maximum security.

The User must notify Enso Jewelry , through info@ensojewelry .com, of any improper or fraudulent charge in the account provided for purchases on the Website, in the shortest period of time possible, so that Enso Jewelry can carry out the procedures you deem appropriate.

6.- Delivery of the products

Enso Jewelry is obliged to deliver the products purchased by the User in the purchase process in the shortest possible time, and according to the delivery areas detailed on our transport page that can be consulted by clicking here. Delivery will be made to the address indicated for this purpose in the product registration process or picked up at one of the Enso Jewelry points of sale available in the selection screen.

Enso Jewelry will not be responsible for errors or damages caused in the delivery when the delivery address provided by the User does not match the delivery location desired by the User.

7.- Return of products

(i) Right of withdrawal

The User will have a maximum period of fourteen (14) calendar days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with applicable legislation.

Once the period of fourteen (14) calendar days has expired, Enso Jewelry will not accept returns due to withdrawal of product purchases.

In the event of withdrawing from the purchase of a product, the User must contact Enso Jewelry by sending an email to info@ensojewelry.com. You can also use the model withdrawal form that is available here

In any case, in the event of withdrawing from the purchase, the following requirements must be met:

1) The product must be in the same condition in which it was delivered and must retain its original labeling.

2) The return to Enso Jewelry must be made using the same box or envelope used in the delivery.

3) A copy of the proof of purchase and the delivery note for the products must be included inside the package, where the returned products and the reason for the return are also indicated.

Returns of orders must be sent to the address of Enso Jewelry,C/ Guatemala 50,35210 Telde, Las Palmas G.C.

The User will assume the return shipping costs in case of exercising the right of withdrawal.

(ii) Return of defective products

Without prejudice to any other rights that may apply, the User will have the right to a refund of the price of defective products or products delivered if they do not correspond to the order placed by the User. Alternatively to the above, the User will have the right to claim, and be delivered, an identical product, in perfect condition.

In the event of return to Enso Jewelry of defective products or products that do not correspond to your order, this must be done by the User using the procedure established in section (i) above, although the User, in this case, must not face the costs of returning said products.

As long as the User has followed the procedure established in section (i) above and the requirements established in this section have been met, Enso Jewelry will refund the price paid corresponding to the returned products that are defective or that do not correspond to the order. products made by the User, in accordance with the provisions of section (iii) below.

In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user. The seller is responsible for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

(iii) Refund of the price of the products to the User

As long as the User has followed the procedure established in this section and the requirements established therein have been met, Enso Jewelry will refund the price paid by the User corresponding to the returned products. In the event that the return is made in exercise of the User's right of withdrawal described in section (i), Enso Jewelry will not pay or face the return expenses and/or costs.

The User will not have the right to a refund of the price of returned products that are not in the same conditions in which they were delivered, or the requirements established in these General Conditions have not been met.

Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.

Enso Jewelry will manage the order to refund the price through the same payment system used by the User to purchase the products, within a period of fourteen (14) days from the collection of the returned order and once Enso Jewelry has verified that the Products being returned meet the requirements established in sections (i) and (ii) above. The application of the price refund to the User's account will depend on the banking entity.

8.- Modification of the General Conditions

Enso Jewelry reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the General Conditions. Users will always have these General Conditions in a visible place, freely accessible for any queries they wish to make. Users agree to carefully read these General Conditions every time they access the Website store. In any case, acceptance of the General Conditions will be a prior and essential step to contracting any product available through the Website.

9.- Communications between Enso Jewelry and the User

All communications between Enso Jewelry and the User related to these General Conditions or the acquisition of products through the Website will be made in writing and in accordance with the communication procedures established in these General Conditions for each particular case.

For the rest of the cases that are not expressly regulated in these General Conditions, the communications that the User intends to send to Enso Jewelry will be directed to the Enso Jewelry address indicated in the First Condition and will be made in writing and through a system that allows accreditation. the content and receipt by Enso Jewelry of the corresponding communication.

10.- Integrity of the General Conditions

These General Conditions, the Privacy Policy and the Legal Notice constitute the express and sole will of Enso Jewelry and the User in relation to their object and invalidate and replace any other agreements or contracts, verbal or written, reached by the parties with anteriority.

11.- Partial nullity

In the event that any Clause of these General Conditions is declared void, it will be withdrawn or replaced. In any case, said declaration of nullity will not affect the validity of the rest of the provisions contained in these General Conditions.

12.- Applicable Law and Jurisdiction

These General Conditions are governed and interpreted in accordance with Spanish law.

The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the competent courts and tribunals in accordance with the applicable legislation.